Fees
Each clinician sets their own fees. The fees below are indicative only.
You are required to make full payment on the day of your appointment.
Our booking system does collect payment details and we can process your billing following your appointment electronically so you don’t have to wait, (an electronic receipt can be sent to your email account on request).
The fee charged will depend on the health professional that you see, the complexity in the care, time and other interventions required, and whether it attracts Medicare, DVA or private health benefits.
To allow us to provide this service we will need your Medicare card and an EFT card. Rebates are normally in your bank account within 2 hours.
It is not the policy of this practice to issue accounts for later payment. We ask that all accounts be paid at the time of consultation. The practice accepts Visa, Mastercard, Bankcard, EFTPOS and Debit cards.
A non-attendance fee will be charged at the full price of appointment duration. Any cancellation needs to be done at least 48 hours prior to the appointment.
ALL PRICES INDICATED ARE A GUIDE ONLY
Hours
Monday, Thursday & Friday 9:30am – 4:30pm
Tuesday & Wednesday 9:30am – 3:30pm
Saturday/Sunday & Public Holidays – Closed
Standard Consultation $90.00
Long Consultation $180.00
Pro-Longed Consultation $400.00 (up to an hour)
Out of Hours Consultation or Urgent
(same day appointment after practice normal business hours)
After Hours Standard Consultation i.e., 15 minutes $150.00
After Hours Long Consultation i.e., 30 minutes $250.00
Telehealth Fees
Telehealth Standard Consultation $90.00
Telehealth Long Consultation $180.00
Telehealth Pro-Longed Consultation $400.00 (up to an hour)
Please note that we are not an emergency service or replacement of an emergency department, and we are not equipped to provide emergency care – in an emergency dial “000”
Do we bulk bill any services?
We are private professional consulting rooms.
Every clinician sets their own fees.
In individual cases, we may consider Medicare rebate to bulk bill concession card holders, Gold Card DVA, patients who identify as Aboriginal or Torres Strait Islander for standard consults.
We do charge private fees for longer consultations including complex care and mental health consultations – a full fee schedule is available at the front desk.
Why do we not fully bulk bill?
Unfortunately, the amount set by the Government for GP/specialist services is insufficient to cover the costs of providing a high-quality service.
In most cases the Medicare rebate is less today than it was 15 years ago. This means that, dollar for dollar, the Government is contributing less today for Medicare rebates than it did 15 years ago. When inflation is factored in, the government is paying up to 36% less.
Clearly the current situation is not sustainable from a purely economic standpoint. Technology and productivity improvements cannot keep pace with the loss in revenue and the spiraling cost of rapid changes in technology and clinical practice.
Our health professionals value their own time, the contribution of the facility staff and the patients themselves, and think they are worth more than the small value the Government puts on the Medicare service.
At the same time, we understand the patients may be experiencing financial difficulty and believe services should be available to all patients on equal terms regardless of their socio-economic circumstances. As such the discretion to bulk bill when there is a genuine financial need may be considered.
Cancellation Policy
We understand that there will be times when you will not be able to keep a scheduled appointment with the clinician at this location.
We would appreciate that if time allows that you give us at least 48 hours’ notice if you wish to cancel or change your appointment (this needs to be a weekday and the weekend when we are closed does not count as a notice period).
Non-attendance will be charged to your account for the total duration of your appointment.
Fail to Attend Policy
If you fail to attend 3 appointments, you may no longer be offered further appointments.
To avoid being marked as failed to attend, the following cancellation notice is required:
Cancel Doctor Appointment: minimum 48-hour notice required.
If under 24 hours’ notice is given, cancellation or unattended appointment fee will incur and MUST be paid / will be charged to your account. You will not be offered another appointment until the arrear are cleared
If you are running late, please contact reception so we can try to accommodate your appointment by swapping with someone else where possible.
ATSI
The doctors at this location are committed to the health of our Aboriginal and Torres Strait Islander community, and the facility service provider participates in the Closing the Gap Program to better the health of our local community.
What is closing the gap?
Closing the gap is a health program helping Aboriginal & Torres Strait Islanders to access better healthcare and cheaper medicines.
What does the program consist of?
This program combines better healthcare, cheaper medicines and healthcare coordination.
What do I have to do to access this program?
Access to the closing the gap program is as easy as seeing a health professional at this location.
To have access to this program all you need to do is book an appointment to discuss it with your usual healthcare provider.
If you don’t have a regular doctor, why not come in and see us and we will try our best to get you on the right track.
Note: Proof of aboriginality certificate from elders may be required.
What are the benefits of the program?
If you suffer from a Chronic Disease or are at risk of developing one you can get your Medications cheaper or even free.
For those that have a Chronic Disease you may be entitled to up to 10 subsidised* referrals to an Allied Health Provider including:
Physiotherapy
Podiatry
Speech Therapy
Physiology Services
Dietitian
Osteopath
* Some fees may still apply for the services. Referrals may only allow a Medicare rebate to be claimed.
Is there anything that I need to do?
To be eligible for the program you will need to have a yearly health assessment/ check up with your regular doctor which takes between 30 to 60 minutes.
You may also be required to have more regular appointments if you suffer from a Chronic Disease.
Registration for access to cheaper medications needs to be done at the beginning of each year.
We welcome patient feedback.
Please speak to our Practice Manager. Feedback is confidential and helps us to improve our services.
If you feel your feedback/complaint has not been addressed appropriately, you may contact the
Health Care Complaints Commission
Phone: 1800 043 159 or 02 92197444
Email: hccc@hccc.nsw.gov.au
